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Use the web interface to configure the ConnectPort X2e for Smart Energy network settings to join your Ethernet, Wi-Fi, or cellular network. Your gateway needs network connectivity to connect to Device Cloud.

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Ethernet Configuration¶

If your network supports the default settings described in Deployment Considerations, connect your device to your local network using an Ethernet cable without any additional configuration.

If your network does not support the default settings, use the device web interface to make changes to the ConnectPort X2e for Smart Energy Ethernet settings.

To connect to the web interface and make changes:

1. Download and install the Device Discovery utility.
2. With your device on, connect it to your local network using an Ethernet cable.
3. Open the Device Discovery utility. The utility lists devices and their IP addresses that it finds on the local network. If you do not see your device in the list, visit the Digi Knowledge Base for Device Discovery troubleshooting tips for additional help.
4. Press the button on the front of the device to enable the web service for 10 seconds and use one of the following options to access the web interface (press the button again if you need more time):

• Right-click your device in the Device Discovery utility list and select Open web interface.
• Open and web browser and enter the device IP address that is listed in the Device Discovery utility.

6. In the web interface, click Configuration > Ethernet Network and make the necessary changes.
7. Click Apply.

Wi-Fi Configuration¶

Use the ConnectPort X2e for Smart Energy Wi-Fi connection and a computer to connect the ConnectPort X2e for Smart Energy to your Wi-Fi network.

To connect to a Wi-Fi network:

1. Connect your device to power.
2. If the ConnectPort X2e for Smart Energy is already connected to a Wi-Fi network, you need to reset the gateway to factory defaults before connecting it to a different Wi-Fi network. Press and hold the button on the front of the device for 15 seconds. After a few seconds, the Network LED blinks orange to indicate that it is reset.
3. Press the button on the front of the device to enable the web service for 10 seconds.
4. Open the Wi-Fi connection settings on your computer and select the SSID for your ConnectPort X2e for Smart Energy. The SSID is cpx2e-se-xxxxxxxxxx, where xxxxxxxxxxxx is the serial number of the gateway. If your device does not appear in the list, press the button on the front of the device again.
5. Open the web interface as follows:

1. Press the button on the front of the device to enable its web interface for 10 seconds.
2. Open a web browser and enter 192.168.100.1 (default IP address) in the address bar. If the web interface does not open, press the button on the front of the device and try again.

6. Go to Configuration > Wireless Wizard.
7. Click Run Wizard and follow the steps to connect your gateway to your Wi-Fi network.

8. Open the Wi-Fi connection settings on your computer and restore its connection to the correct Wi-Fi network.

Cellular Configuration¶

You must register the cellular modem on the device and set it up in your mobile service provider’s network. The registration and setup instructions are different for GSM and CDMA networks. Use the following instructions for your cellular network.

GSM Network Configuration¶

1. Connect your device to power.
2. Open the web interface as follows:

1. Press the button on the front of the device to enable its web interface for 10 seconds.
2. Open a web browser and enter the IP address of your device in the address bar as follows:

• The default IP address is 192.168.100.1.
• If you do not know the IP address of your device, either reset it by pressing and holding the button on the front of the device and use the default IP address, or follow the steps in Ethernet Configuration.
• If the web interface does not open, press the button on the front of the device and try again.

3. Go to the Configuration > Mobile Connectivity.
4. In Current Settings, enter the connection settings for the cellular modem in the device. Get this information from your cellular network provider. In some cases, a user name, password, or PIN are not necessary.

• Enter the Access Point Name (APN).
• Enter the user name and the password, if required.
• Enter the SIM PIN, if required.

6. Click Apply to save the mobile connectivity information to the ConnectPort X2e for Smart Energy.

Note

SMS settings are enabled by default. For information about these settings, see the Configure XBee Gateway > Mobile (cellular) connectivity settings > Short Message Service (SMS) section in the XBee Gateway User Guide.

7. Go to the Administration > Mobile Status page.

The device should connect to the cellular network. The status fields on the Administration > Mobile Status fields reflect the connectivity status.

If the device successfully connects to the networks, you will see the following connectivity statuses on the Mobile Status page:

• SIM Pin State: READY
• Connection state: Connected

If the device does not connect to the network, you do not see SIM Pin State on the Mobile Status page, and/or the Connection state field has any other value than Connected, follow troubleshooting steps in Troubleshooting.

CDMA Network Configuration¶

You must complete mobile device provisioning to properly configure your ConnectPort X2e for Smart Energy cellular device to access the CDMA network. Typically, the device provisioning uses an automatic provisioning process – Verizon uses OTASP (over-the-air device provisioning) and Sprint uses OMA DM (Open Mobile Alliance Device Management). Automatic provisioning requires the device’s cellular modem to communicate over the cellular network, which requires a good cellular signal.

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To configure your device for a CDMA network:

1. Locate and note the unique ID called an MEID on your ConnectPort X2e for Smart Energy.

2. Obtain an account with your cellular carrier. Give the carrier account representative the MEID of the device. The representative will create an account for the ConnectPort X2e for Smart Energy cellular device based on the MEID.
3. Connect your device to power.
4. Open the web interface as follows:

1. Press the button on the front of the device to enable the web interface on your device for 10 seconds.
2. Open a web browser and enter the IP address of your device in the address bar as follows:

• The default IP address is 192.168.100.1.
• If you do not know the IP address of your device, either reset it by pressing and holding the button on the front of the device and use the default IP address, or follow the steps in Ethernet Configuration.
• If the web interface does not open, press the button on the front of the device and try again.

5. Go to Administration > Mobile Status.

If the provisioning process is successful, the ConnectPort X2e for Smart Energy cellular device connects to the cellular network. The Mobile Status fields reflect the connectivity status as follows:

• Provisioning status: Provisioned
• Connection state: Connected

If provisioning fails, the Provisioning status field displays the message Provisioning operation failed. The Administration > Mobile status page may provide additional status information about the provisioning failure. For more information, see Troubleshooting.

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Digi Telecommunications or Digi.Com Berhad (d.b.a.digi; MYX: 6947), is a mobile service provider in Malaysia. Its largest shareholder is TelenorASA of Norway with 49%. On 24 May 1995 Digi became the first telco in Malaysia to launch and operate a fully digital cellular network.

They were also the first to offer GPRS (2.5G) and later EDGE (2.75G) in Malaysia on 14 May 2004. DiGi primarily uses the 1800 MHz band for GSM with the network code of 502-16.

Digi is listed on the Bursa Malaysia under the Infrastructure category act.

It uses the native dialling prefix identifier of '010', '011 16000000 through 16499999', '016', '0143', '0146' and '0149', although with the implementation of mobile number portability mandated by the Malaysian government this does not apply to subscribers who switched from their old mobile service provider over to Digi. At the moment, switching to Digi is free.

Coverage, Products and Services[edit]

As of December 2017, Digi has 4G LTE coverage of 90% on populated areas,.^[2] LTE-Advanced (LTE-A) population coverage was at 70% nationwide, likely measured at the lowest signal quality at -110dBm.^[3]

Digi operates 2GGSM/GPRS/EDGE, 3GWCDMA/HSPA+, 4GLTE network. ^[4]

Digi Telecommunications Sdn. Bhd. provides a variety of mobile communication services. These services include voice under their prepaid plans & postpaid plans, SMS, data plans and services, international roaming, international calling card and WAP services.^{[citation needed]}

Digi is the second operator in Malaysia to launch VoLTE, initially available to iPhones running iOS 10.1 and above.^[5]

Launches[edit]

Omni Hotline is a Malaysian virtual office landline solution established in July 2018 by Digi Telecommunications. The solution works like a virtual call center with key features including virtual assistant, call transfer and the ability to have a virtual landline number.^[6][7]

iFleet is a Malaysian intelligent fleet management system established in 2017 by Digi Telecommunications. The end-to-end fleet management solution empowers businesses to take control of productivity, efficiency and visibility of their fleet.^[8][9][10]

altHR is a Malaysian human resource and human capital software platform established in Shah Alam by Digi Telecommunications. The software is a digital workforce management solution to help Malaysian companies digitalize human resources processes. During its launch in June 2020, Digi Chief Marketing Officer Praveen Rajan said altHR was conceptualised from a need within Digi itself and had been operating in-house for almost three years and after countless iterations and improvements, the software is now available for Malaysian Small & Medium Enterprises (SMEs).^[11][12][13]

^{[citation needed]}

Subscribers[edit]

As of second quarter of 2018, Digi had 11.659 million subscribers (9.004 million prepaid, and 2.655 million postpaid customers).^[3]

Prepaid ARPU is at RM32 (down from RM34 in 4Q 2017) while postpaid ARPU is at RM76 (down from RM77 in 1Q 2018).

The Telco said that it had 76.1% smartphone penetration. Digi had 8.76 million mobile Internet subscribers (75.1%), in which 7.1 million subscribers are using 4G LTE.^[3]

Awards and achievements[edit]

In 2014, Digi was ranked 100th on Forbes World’s Most Innovative Companies 2014.^[14] Digi was the only Malaysian company, and the only telecommunications operator from Asia to be on the list.

In 2015, Channel News Asia ranked Digi as one of the top 3 companies in Malaysia^[15] and ranked 40 in Asia Top 100 Sustainability Ranking.^[16] digi is lauded for its 'preemptive measures to safeguard the privacy of its 11.4 million customers by adopting the ISO 27000 information security management system certification and conducting third party independent assessments to strengthen its privacy systems and processes'.^[15]

In the 2018 Thomson Reuters Global Diversity and Inclusion (D&I) Index ranking, Digi was ranked 46th and was the only Malaysian company to make the top 50 of the index.^[17]

Previous and current logos[edit]

• 2006-2015

• Since end Jan 2015–present

See also[edit]

• vcash, a defunct e-wallet service by Digi
• DIGI, the biggest Romanian telecommunications company

References[edit]

1. ^ ^abcdef'Digi Media Room'.
2. ^'Media Release for Quarterly Results for the Financial Period Ended 30 September 2019'. Retrieved 18 October 2019.
3. ^ ^abcKugan. 'Digi lost 182k prepaid subscribers in 2Q18, total mobile subs at 11.66 million'. MalaysianWireless. Retrieved 17 July 2018.
4. ^'Malaysian Communications And Multimedia Commission (MCMC) - Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) - Mobile Services'. Retrieved 17 July 2015.
5. ^'Digi Voice-over-LTE (VoLTE) now available, limited to iPhones'. 26 October 2016. Retrieved 27 October 2016.
6. ^'Omni Malaysia allows you to start your own 'call centre' from RM60/month'. soyacincau.com. Rory Lee. Retrieved 18 July 2018.
7. ^'Omni Hotline Official Site'.
8. ^'Digi reveals new intelligent fleet management solution with iFleet'. digitalnewsasia.com/. Digital News Asia. Retrieved 27 March 2017.
9. ^'Everything you need to know about Fleet Management'. chevinfleet.com/. Sarah Wilkinson. Retrieved 25 September 2018.
10. ^'iFleet Official Website'.
11. ^'Digi launches HR super app to equip Malaysian SMEs for the new normal'. theedgemarkets.com/. Areeshya Thevamanohar. Retrieved 24 June 2020.
12. ^'altHR: Digi releases HR 'super app' for free for Malaysian SMEs until 31 December 2020'. soyacincau.com/. Nic Ker. Retrieved 24 June 2020.
13. ^'altHR Official Website'.
14. ^Kugan. 'DiGi listed in the Forbes World's Most Innovative Companies 2014'. MalaysianWireless. Retrieved 17 July 2015.
15. ^ ^ab'2015 TOP 3 COMPANIES BY COUNTRIES'. Channel News Asia. Retrieved 21 October 2015.
16. ^'CELEBRATE THE SUCCESS OF THE TOP 100 COMPANIES IN ASIA (2015)'. Channel News Asia. Retrieved 21 October 2015.
17. ^'Digi is top ranked Malaysian firm in Global Diversity and Inclusion Index'. The Borneo Post. 27 September 2018. Retrieved 27 September 2018.

External links[edit]

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